New Business Development Results

We have played a role in several recent winning proposal efforts including:

• New Jersey Children's System of Care
• Iowa Plan for Behavioral Health
• Maricopa County, Arizona, Regional Behavioral Health Authority
• Florida Prepaid Mental Health Plans
• Pennsylvania HealthChoices

In addition, we have provided proposal support for numerous county, commercial, health plan, EAP, physical health, and wellness bids.

Operations Support Results

Some of the outcomes our clients have experienced as a direct result of our operational consulting activities include:

• savings of 20% of labor budget
• reduced performance penalties from $500,000 to $0
• saved approximately $1 million in labor costs through work redesign
• eliminated claims backlog and reduced turn around from 30 to 5 days
• reduced average speed of answer from 45 seconds to 9 seconds
• decreased phone abandonment rate from 5% to less than 1%
• reduced medical loss ratio by 30% while meeting performance standards including consumer, provider, and customer satisfaction
• achieved licensing for partial hospitalization program within 10 days